Return & Refund Policy

At Aurat, we want our customers to have a satisfactory shopping experience. If there is an issue with your order, please contact us so we can assist you.

Return Eligibility

Returns are handled according to the applicable fulfillment and return procedures of our fulfillment partner, Zambeel.

A return may be considered in situations such as:

• You received the wrong product.

• The product arrived damaged.

• The product has a manufacturing or functional defect, where applicable.

• Other situations covered under the applicable Zambeel return policy.

Return requests are subject to the applicable eligibility requirements and verification process.

Wrong or Damaged Product

If you receive a wrong or damaged product, please contact us as soon as possible after delivery.

We may request your order details and photographs or videos of the product so that the issue can be verified.

For an approved return caused by a wrong or damaged delivery, Aurat will cover the applicable return shipping cost.

Refunds

Approved refunds will be processed according to the applicable Zambeel refund procedure and policy.

The timing and method of the refund may depend on the payment method and the applicable fulfillment/return process.

Return Approval

All return requests are subject to verification and approval under the applicable return procedure. A request does not automatically guarantee a refund or return.

How to Request a Return

To request a return, please contact us through our Contact Us page and provide:

• Your order number

• Your name

• Your phone number

• The reason for the return

• Photos or videos of the product, if applicable

We will review your request and guide you through the next steps.

Website: aurat.store